Return and refund policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. All times refer to US Central Time (CT).

Eligibility for Return

Your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at info@enriqueshats.com. Once your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address

5005 W Cermak Rd, Cicero, IL 60804, US

Return Shipping Cost

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate and make it right.

Non-Returnable Items

  • Items that have been washed or manually damaged

Exchanges

The fastest way to exchange an item is:

  1. Return your current item following the steps above.
  2. Once your return is accepted and processed, place a new order for the item you want.
  3. This ensures you receive your desired item without waiting for the refund to process.

Cancellation

Customers may cancel their order free of charge within 24 hours of placement. If the order has already been shipped, the customer must follow the return process to return the item.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 10 business days have passed since approval, please contact us at info@enriqueshats.com.

Contact Us

  • Address: 5005 W Cermak Rd, Cicero, IL 60804, US
  • Phone: +17087376752
  • Email: info@enriqueshats.com
  • Business Hours: Monday to Saturday 10:00 AM - 5:00 PM | Sunday 10:00 AM - 1:00 PM